Idompet Malaysia Platform Terms and Conditions

01 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and idompet ("Platform", "us"). By accessing, registering for, or using any part of the idompet platform — whether through a web browser, mobile app, or any other means of access — you confirm that you have read, understood, and agree to be fully bound by this Agreement.

This Agreement takes effect immediately from the moment you begin using the platform or check the "I agree to the Terms and Conditions" box during the registration process. If you are using the platform on behalf of another entity such as a company, you represent that you have the authority to bind that entity to this Agreement.

Idompet reserves the right to amend this Agreement at any time by providing reasonable notice to registered users. Continued use of the platform after any amendment constitutes acceptance of the revised terms.

02 User Eligibility

To register and use idompet services, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old or the minimum legal age for gambling as required by the laws of your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a legally binding agreement.
• Not located in a region or country that absolutely prohibits online gambling.
• Never been banned or suspended from using the idompet platform or any related online gambling platform.
• Register one account only — multiple accounts per individual are strictly prohibited.
• Using your own legitimately obtained personal funds for any transactions on the idompet platform.

Idompet reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process. Required documents may include a national ID, passport, bank statement, or utility bill as proof of address.

03 Registration and Account Management

Each user is only permitted to have one active account on the idompet platform. During registration, you agree to provide accurate, current, and complete information. False or misleading information may result in immediate account termination and the freezing of all funds in the account.

Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your password and account login details. idompet will not be liable for any losses arising from unauthorised access to your account due to your own negligence. We recommend that you:

• Using a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) available in your account settings.
• Log out of your account after each session, especially on shared devices.
• Notify the idompet support team immediately if you suspect any unauthorised access to your account.

Identity Verification (KYC)

Idompet enforces strict KYC procedures to comply with anti-money laundering requirements. You may be asked to submit identity verification documents before your first withdrawal or when your total transaction amount reaches a certain limit. Failure to provide the required documents within the specified timeframe may result in a temporary suspension of your account's withdrawal capability.

04 Deposits and Withdrawals

All financial transactions on the idompet platform are processed in Malaysian Ringgit (MYR). idompet supports a variety of popular payment methods in Malaysia, including FPX bank transfers, e-wallets, and other approved digital methods.

Deposit Rules

• Minimum and maximum deposit amounts vary by payment method and are stated on the Deposit page.
• All deposited funds must originate from a legitimate source and be owned by you.
• Idompet does not accept payments from third parties — the name on the bank account must match the registered idompet member's name.
• Successful deposits are typically credited to your idompet account within minutes.

Withdrawal Rules

• Withdrawal requests will be processed within 15 minutes to 2 hours on regular business days once verification is complete.
• Withdrawals must be made to a bank account or e-wallet registered in your own name.
• Idompet reserves the right to request proof of source of funds before approving large withdrawals.
• Any bonus received must meet the specified wagering requirements before a withdrawal can be made.
• Attempting a withdrawal before the bonus wagering requirements are met will result in the cancellation of that bonus.

05 Bonuses, Promotions and Loyalty Programme

Idompet offers a variety of bonuses and promotions from time to time for the benefit of our members. All bonuses are subject to the specific terms and conditions stated alongside each offer.

Wagering Requirements

• Every bonus has wagering requirements that must be met before any funds can be withdrawn.
• Wagering requirements are expressed as a multiple of the bonus amount — for example, a 30x requirement on a RM100 bonus means you must place a total of RM3,000 in wagers.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower percentage.
• Unused bonuses within the specified time period will expire and be automatically forfeited.

General Bonus Terms

• Each promotion may only be claimed once unless otherwise stated.
• Idompet reserves the right to cancel a bonus if there are signs of abuse or fraud.
• Bonuses cannot be transferred between accounts or converted directly into cash.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in the termination of all accounts involved.

06 Game Rules and Integrity

Idompet is committed to providing a fair and transparent gaming environment for all members. All games available on our platform use a Random Number Generator (RNG) that has been certified by independent international testing bodies.

• The outcome of every game is entirely random and cannot be manipulated by any party, including idompet itself.
• The RTP (Return to Player) value for each game is as determined by the software provider and can be referenced in the game information.
• Any attempt to exploit technical vulnerabilities or use automated software (bots) to play is strictly prohibited and may result in immediate account termination.
• Connection interruptions during gameplay will be resolved in accordance with idompet's disconnection resolution policy as stated in the platform's support section.

Idompet uses a sophisticated monitoring system to detect and prevent all forms of fraud, player collusion, or behaviour that undermines the integrity of our games. Any account suspected of involvement in such activities will be suspended while an investigation is conducted.

07 User Conduct and Responsibilities

As an idompet member, you agree to use the platform in a responsible, honest, and lawful manner. The following are strictly prohibited on the idompet platform:

• Using the platform for any illegal purpose, including money laundering or financing criminal activities.
• Providing false information during registration or the KYC verification process.
• Registering multiple accounts under the same or different identities to circumvent limits or claim bonuses repeatedly.
• Using third-party software, bots or any automated method to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes in multiplayer games.
• Exploiting any technical bugs or system errors — any funds obtained through such means will be forfeited.
• Taking any action that could damage the reputation, operations or security systems of idompet.

Idompet encourages all members to play responsibly. If you feel you may have a gambling problem, please visit our Responsible Gaming us for information on self-control tools and available support resources.

08 Privacy and Data Protection

Idompet takes the protection of your personal data seriously. All information you provide to us is secured using 256-bit SSL encryption and stored on secure servers. The collection and use of your personal data is governed by our Privacy Policy, which can be found at Privacy Policy page.

• Your personal data is collected solely for the purposes of account management, transaction processing and compliance with legal requirements.
• Idompet will not sell or disclose your personal data to third parties without your consent, unless required by law.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.
• The use of cookies on the idompet platform is to enhance the user experience and is described in our Privacy Policy.

09 idompet's Limitation of Liability

To the extent permitted by applicable law, idompet, its directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses incurred while playing on the idompet platform.
• Service disruptions due to system maintenance, technical failures or circumstances beyond our control.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Delays in transaction processing caused by third-party payment processors.

Idompet provides the platform on an "as is" basis and makes no guarantee that the platform will always be available without interruption or free from technical errors. We will make every effort to resolve any technical issues as quickly as possible.

10 Account Termination and Suspension

Idompet reserves the right to suspend or terminate any user's account at any time where there is reasonable cause to do so, including:

• Violation of any term in this Agreement.
• Suspicion or confirmation of fraud, money laundering, or other illegal activities.
• Failure to provide the requested KYC documents within the stipulated timeframe.
• Multiple accounts found to be owned by the same individual.
• Abusive or threatening behaviour towards staff or other members.

Account Closure Upon Member Request

You may request to close your account at any time by contacting the idompet support team. Prior to closure, all outstanding wagering requirements must be settled and any eligible account balance may be withdrawn in accordance with standard withdrawal procedures. Accounts closed at a member's request will not receive any ongoing bonuses or promotions.

11 Amendments to Terms and Conditions

Idompet reserves the right to amend, update, or replace any part of this Agreement at any time at our sole discretion. Material changes will be communicated to registered members via an in-platform notice or email at least 7 days before the changes take effect, except in cases of security emergencies requiring immediate action.

It is your responsibility to review this Terms and Conditions page periodically to ensure you remain compliant with the latest version of this Agreement. The "Updated" date at the top of this page indicates when the current version of this Agreement takes effect.

If you disagree with any amendment to this Agreement, you have the right to terminate your account and stop using the idompet platform. Continued use of the platform after an amendment takes effect constitutes full acceptance of the revised terms.

12 Applicable Law and Dispute Resolution

This Agreement is governed by and interpreted in accordance with the laws applicable to the operation of the idompet platform. Any dispute arising from or related to this Agreement shall first be resolved through good-faith negotiation between both parties.

If a dispute cannot be resolved through negotiation within 30 days, it will be referred to binding arbitration under the applicable arbitration rules. The language used in arbitration proceedings shall be Bahasa Melayu or English by mutual agreement.

Idompet is committed to handling every complaint or dispute fairly, transparently, and within a reasonable timeframe. To submit a complaint, please contact our support team via the live chat channel available 24 hours a day, 7 days a week.